Team Leader Skills
Team Facilitation
Training the Technical Trainer
How To Hold An Effective Meeting
Effective Listening Skills
High Performer Skills for Team Members
A Strategic Approach to Leading Your Team Through Change

TEAM LEADER SKILLS FOR CHANGING TIMES AND CHANGING PEOPLE

This course is designed for team leaders who want to know the fundamentals of keeping a changing team on track. Leaders will learn to bring out the best of every team member while enhancing the overall group performance even though team membership may undergo constant change.

Topics and Working Sessions

• Team leaders will learn to use tools such as the Force Field analysis to better assess current problems
• A six-step method for problem-solving
• Basic skills such as how to run an effective meeting, keep the team on track, define measures, and get results from all members
• How to manage change within the team

• Effective team results based on managing change and core team effectiveness skills

Business must continue despite changing times and changing people. A team is still one of the best and most stable ways of getting sustainable results quickly. This course will help all team leaders achieve these results.

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TEAM FACILITATION

Learn the art of facilitating a team. This course is designed to help managers, supervisors, team leaders, and facilitators take a team from infancy to completion in a short period of time.

Who can benefit from this course?

• Managers
• Supervisors
• Team leaders
• Team facilitators
• Team members

• How to establish focus, define a clear purpose, and set specific objectives and agendas for each team meeting, always being mindful of the customers' requirements
• How to keep the team on track and how get people to move from point A to B in a very short period of time
• How to guide a team through tough decisions using tools that are guaranteed to give results
• The art of team accountability and how to take measures to track and demonstrate progress toward company goals
• How to handle difficult situations that occur from differences of opinions as well as open conflict. They will also learn how to get team members to listen to one another, trust each other and grow as a team

Key Outcomes

Participants will come away with a bag of tools so solid that they will be able to walk into any team and facilitate immediately. Regardless if they are the leader, facilitator, or team member, he or she will develop the confidence to enhance the productivity and effectiveness of any team.

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TRAINING THE TECHNICAL TRAINER

This course is designed to train internal technical and non-technical people how to teach field application managers, application engineers, and in-house employees about the technical, marketing, and sales aspects of company products.

Who can benefit from this course?

• Anyone interested in technical training
• Field application engineers
• Field application managers
• Sales associates
• Anyone who interfaces directly with the customer

• Participants will learn various basic techniques on how to teach technical material
• Participants will be trained on the details of the specific products and how to translate that training to a general audience
• Participants will be provided with a thorough training manual that will describe in detail the elements of a specific product including marketing information, competitive analysis, design details, customer hand-outs, and a glossary of technical terms
• Participants will also learn how to handle their audience, listen carefully to all questions and concerns, and respond in a professional manner

Key Outcomes

• Participants will come away with knowledge and confidence in training other members in the organization on a specific product
• Participants will also learn invaluable training skills, such as confidence in speaking in front of an audience, managing questions, and most importantly, members of your organization will learn specific product knowledge and enhance the selling of that product to your customers

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HOW TO HOLD AN EFFECTIVE MEETING

This course is designed for anyone in the organization who wants to conduct, attend, facilitate, or lead an effective meeting.

Who can benefit from this course?

• Anyone who has ever attended a meeting and has felt it was a waste of their time
• Managers
• Supervisors
• Team leaders
• Team members

• Defining a clear meeting objective
• Creating and sticking to the agenda
• Using the flip chart to brainstorm ideas, list issues, and validate the comments of participants
• Taking and publishing efficient minutes
• Getting the full participation from the team
• Gaining organizational support for the team

Key Outcomes
Participants will learn six key tools to conduct highly productive meetings.

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EFFECTIVE LISTENING SKILLS

This one-day course is designed to allow participants to experience and understand the difference between hearing and really listening to what the other person has to say. You will learn how to get rid of all distractions, including prior bad experiences, so that you can fully understand what the other person has to say.

Who can benefit from this course?

• Managers, Supervisors, Team Leaders
• Sales and marketing staff
• Anyone interested in improving communication skills

• Stop what you are doing
• Change your environment
• Quiet yourself down
• Cease all judgment
• Repeat back what you hear

Key Outcomes

Quick set of behaviors that will enhance your listening skills for life.

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HIGH PERFORMER SKILLS FOR TEAM MEMBERS

This course is designed to improve the team participation skills for people currently or soon to be on a team.

What you will learn
The basic ingredients for being a successful, productive team member:

• Role and responsibilities of a high performing team member
• How to establish clear requirements with other team members
• How to work through conflicts to produce a superior result
• Measuring your contribution toward the team goals
• How to listen to, value, and support all team member contributions
• How to feel confident and comfortable with your contributions
• The keys to making sure your team attains its goals and produces a value-added result for the organization

• Anyone who is a member of a work team or project team
• Anyone who is on a team and having difficulty participating
• Anyone who feels he or she is not valued by the other members of the team
• Anyone who feels they are not being heard by the other members of his or her team

Topics and Working Sessions

• The team member's role
• The output expected of a high performing team member
• Success factors for members and teamsÑwhat can make or break a team
• How to support each other's ideas
• How to disagree and still get results
• Basic effective meeting tools to enhance the overall effectiveness of the team
• How to ensure that your team provides value for the organization

The workshop will result in tools and techniques for team members who will ensure that they increase the effectiveness and efficiency of any team. The participants will never again settle for less than peak performance.

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A STRATEGIC APPROACH TO LEADING YOUR TEAM THROUGH CHANGE

One challenge of management is to implement processes that are fluid and dynamic enough to handle change and still support your internal and external customer requirements. Another challenge is to bring people who are in different stages of readiness together to make the necessary changes. Strategic thinking is critical in getting your team from where you are to where you need to be. This two-day workshop is aimed at people who are trying to develop new skills and techniques to move their organization through escalating cycles of change. This course is designed to give you a structured process and tools that will sustain your team, keep it on track, and get results in a forever changing climate.

Key Concepts
The basic ingredients for being a successful, productive team member:

• Why change is essential, how it affects organizations, and what is required for successful change
• How to create a compelling change vision which will enlist team support
• How to use outcome-focused, strategic thinking in developing team plans
• How to identify goals and objectives and a plan to achieve the change vision
• How to monitor progress towards the goals and objectives
• How to identify what is getting in the way of achieving the vision
• How to build a guiding coalition to support your team efforts
• How to get your team focused on the vision quickly
• How to keep the roles and strategies clear and crisp
• How to separate the causes of the problems and obstacles from the symptoms
• How to apply a 6-step process for removing the obstacles, changing the processes and embracing change
• How to maintain momentum and build trust
• How to check your team plans against your core values.
• How to recognize and reward the team and the supporters
• How to stay in touch with customer feedback to redefine goals without throwing the team off track

Copyright 2000. Target Management. All rights reserved.